For everybody that doesn’t like to read a lot of long, boring words, we got all of our terms and conditions in a clear language. Something we like ourselves as well, and we want to give you the most simple, but strongest service you can imagine.
Do you want to read more juridical texts? Of course we can provide you with that. Check out the long and boring terms and conditions here.
We tried to make these terms as simple and clear as possible. It’s not necessary to throw all kinds of terms and definitions at you, but it could be fun. Watch this:
1. Customer. King
2. Service. Our Class
3. Specialists. Our specialty
4. Different. A little bit like we want to
You want to get in contact with our company? We gathered all of our information, insights and more on this page.
|Phone:||+420 739 790 012|
|Chambre of Commerce:||C 308520|
1. We try our best to get your focus on our terms and conditions. It explains what we can do for you and what we except in return. If you have bought or if you are thinking of buying one of our products of course. Otherwise there is no use.
2. Sometimes we offer products on different terms. Even then, our standard terms and conditions are to be followed. If our terms do not match, you may choose the one that serves you best. Also see part 3.
3. We take the relaxed approach!
We will always tell you honestly what, when, and how you can buy one of our products, how much it costs en if you can trade it. Promise.
1. You are doing online business in a safe web shop. Our IT guys are making that happen day in day out.
2. If you order one of our products, you will receive a confirmation by E-mail.
3. We add all the information you need together with your order, however you will find most of it on our website. Besides that it would be smart to keep your digital receipt safe.
1. Did you try out the product and it turns out unsatisfactory? If that is the case you may send it back to us within 365 days of delivery. You have 365 days to apply for a return shipment after which you have 10 days to send it back. We will send you a new product, or you will receive the purchase amount back within 10 days, if your return request is within the terms and conditions.
2. Of course there are a couple of conditions applicable to a return order, which we can freely discuss.
During the cooling off period you may open the package but must refrain from using it. If you use the product beyond its ‘showroom state’, we may or may not refund the purchase amount.
There are no costs involved when sending a product back to us. Our freepost is, in fact, free.
In case you notify us within 14 days you want to return your order we will do the following:
- We will send you a confirmation stating we have received your return shipment
-We will send you either a new product or you will receive the purchase amount back within 10 days.
You probably already know you cannot send us the following packages.
- A package of which the seal has been broken
-Clothing which has been worn
1. See article 4
2. All prices include taxes
1. See article 4
2. You deserve a proper product, end of story. If somehow there is something wrong with it, we will solve it. We always follow the law.
1. We try our best to serve you well. We might be a bit obsessive trying to make it perfect.
2. We are developing our logistic services. We send the product as fast as possible. Unless we made a different arrangement with you. If delivery turns out to take longer than expected, or if we cannot deliver on time, we will notify you as soon as possible.
3. If we cannot deliver an ordered product anymore we will give you a refund, or give you a proper alternative. You can always trade an alternative product. If a product is damaged or lost before it reaches you or a given delivery destination, it is our responsibility. We will look into the matter first, of course.
1. If we ask you to pay upfront, we will fix your order instantly after the payment has been received.
2. Payment details incorrect? Let us know!
1. You’ve got a complaint? Sorry to hear that!
2. We do everything to solve it. Of course we have a couple procedures to follow.
3. If you have a complaint, let us know as soon as possible! Explain your problem as detailed as possible so we can help and give you proper advice.
4. We will get back to you within 2 days. We will either help you directly or we will tell you how much time we need to solve it.
5. You can file a complaint about one of our products or services at the Dutch “Homeshopping organisation” at: www.thuiswinkel.org. But we would rather help you directly. See article 3.
What happens when we find ourselves in a situation we cannot solve? In that case you may decide to file your complaint within 3 months to the SGC (Geschillencommissie Thuiswinkel) at: www.sgc.nl. If you choose to do so we are very sorry to hear that but we understand your decision.
1. We are connected to the Dutch “Homeshopping organisation”. If the SGC decides you deserve compensation we guarantee you will receive it. This is true for compensation up to 10.000 euros.
2. If you want to make use of said settlement, you have to file a written complaint to the Dutch “Homeshopping Organisation”. You will find the address hier.
These were our terms and conditions. Pretty clear, right? If we make changes to our terms and conditions in the future, you will find it on our website. We ensure the changes will not have a negative influence on you.